CONTACT US

Customer Service:
            If you are a customer, we want to interact with you to discuss your application, special product needs or a wish list. We know you’ll appreciate our can-do service oriented attitude, the way we always strive to blend chemical craftsmanship with an acute level of attention to quality support and most definitely our highly competitive and reasonable price policies.
            You are welcome to contact IVK Labs responsive and personalized customer service and technical support at our Derry, New Hampshire headquarters, ivklabs@netzero.com  or call us at (603) 434-1619; fax (603) 434-1601 where you can also request the CD-ROM with our complete database of available compounds.

Delivery:
            Compounds for small selections (<400 items) are shipped on the next business day upon the confirmation of the customer’s purchase order. Any larger selection of compounds is shipped within 1-2 weeks.
          Most of our compounds are produced as dry powder but upon your request can be prepared as dry film or frozen DMSO solution. There are no restrictions on the quantities that can be ordered.

Follow-up Support:
            At IVK Labs, we understand that frequently our customers are not interested in purchasing large libraries but rather are in search of quality hits to follow-up. At the same time the compounds are usually sourced from multiple, often small, international vendors not exactly known for reliable follow-up support.
            IVK Labs is known for the most reliable for availability and highest quality follow-up service. This includes the custom synthesis for already supplied compounds. At IVK Labs, we have established a back-up system for storing small amounts of every sample ever supplied, which can be used as a reference set for recurrent screenings. Most importantly, we run industrial scale discovery chemistry synthesis operations, sufficient for independent manufacturing of any chemotype in the library.